Refund policy

Return & Refund Policy

Returns

We accept returns on eligible items within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it.

To request a return, please contact Crew Snacks Co. through our Contact page with your order number and reason for the return. Returns must be approved before being sent back.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly fulfilled by Crew Snacks Co. Original shipping charges are non-refundable.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.